My mother traveled from Houston to Dubai and Dubai to Pakistan on Premium Economy flight. She needed full assistance including wheelchair assistance which was provided at the Houston Airport. However, she had a horrible experience at Dubai Airport. Her layover was more than 8 hours but the wheelchair assistance dropped her at area where she was left alone and was not the right terminal. She was never taken to the hotel (though she was provided with hotel pass and she had a valid dubai visa) Rather, she had to beg people at the airport to take her to the right terminal. She remained at the airport without eating and drinking and going to the bathroom. I wish no one has to experience this and your staff becomes more responsible and professional. Your wheelchair assistance kept on bugging her to ask for more money to transfer her. Very uncomfortable and horrible experience!Emirates
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