Nothing wrong with the flight itself, even if I would have expected more overall. However, the customer service is unexpectedly disastrous. In detail: We flew from Hamburg to Tokyo and from Tokyo back to Hamburg. Our luggage consisted of, along with other luggage, our bicycles packed in standard bicycle boxes. These are boxes in which bicycle manufacturers ship their new bikes all over the world. This went smoothly on the outward flight. On the return flight, however, they wanted us to sign a waiver for damage at Haneda Airport in Tokyo because the packaging was supposedly not suitable. This has never happened to me with any other airline, not even with budget airlines like Wizz-Air.My subsequent complaint via the website was rejected three times with a standard text about bicycle transport (statement: We can take our sports baggage with us, but should register it 24 hours in advance the flight). So the answer to a completely different question. Possibly some AI that only reacts stupidly to buzzwords. Quite a frustrating experience for the customer in any case. If possible, we will avoid Emirates in future.
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