I flew from London Heathrow to Dubai yesterday on the flight EK 006 .I’m giving this review a 1 star only because of the discrimination and unprofessional behaviour caused by a crew staff to my family by name ZAINA/ZAINAB. Our seating was the immediate row behind the child/infant row. Needless to say , we had to adjust a lot because of this . Firstly , the family occupied 3 overhead lockers because of which we had to put our hand luggage 10 rows behind , which we didn’t make a fuss about .Secondly , as soon as the family settled down they rested their seats behind throughout the flight even at the time of takeoff and during the meal time as well . I believe the seats HAS TO BE UPRIGHT DURING TAKEOFF as it is one of the safety measures .But Zaina/Zainab failed to do her duty and compromised on the safety of others, which again we never uttered a word about .Few hours passed and when it was food time , the seats remained the same way making it highly uncomfortable for us to even have our meal .We still tried to adjust but it was getting really difficult which is when we confronted the Zaina/Zainab and requested her to inform the previous travellers to put their seat upright for atleast 10 mins of meal time .Her reply was very unprofessional showing poor customer service .On a high note, she replied “ I can’t ask them as they have babies “. Well, we do understand they have a baby which is why we’ve been adjusting all along ,but all we asked was just 10 mins of comfortable eating .Is this too much to ask for considering the fact that we have also paid the same amount and chosen Emirates for a reason.She didn’t stop torturing my family , when it was sunrise she ask me to shut the window pane while all the others windows were open and were clicking pics .I paid extra for the window seat to enjoy the sunrise view but it became a total disappointment again .She never let us enjoy or relax on the flight .She kept pestering us but it was our decency that we remained quiet .Later we came to know that this rational behaviour of her was because she was from the same country as the previous travellers .We’ve been frequent flyers of emirates and we always choose emirates for their customer service and flight experience.But our flight experience was completely ruined because of the crew staff Zaina who was incharge of our sector .However, the other factors like the smooth take off and landing , food , entertainment, prior boarding was all perfect .Stay Away from Zaina/Zainab. She will leave you insulted if you’re not from her country !!!!!!!!
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