Still outstanding Pathetic 30/1/25I travelled from Dubai to London on Emirates flight 0005.I found that my brand new suitacase had a tear at the back, so I reported it online how ever my claim did not go through. Something wrong with the system so I called them. Suprise suprise this was not logged on the computer.So when I wrote to them complaining about the issue, I was told that I did not report it.After nearly 5 months, Emirates emailed me asking me if I had reported the incident within 7 days.Really?One of the highly praised airline?Come on !!!
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