Well, where do I start.. An airline that actually prides themselves on being a family airline. Had high expectations travelling with Emirates and was I left hugely underwhelmed. I mostly fly with BA. They couldn't give a toss about young children. Firstly, my 5 year old child was allocated a seat by herself in another row whilst her mother, sister and dad sat another row away. Had to make numerous calls every person said I'll email the airport and we'll here back - never did. At best, the CS team were unreassuring, blaise and lacked any morale understanding of the situation and the stress this adds the the start of the holiday experience. I understand the flight was full, but this should never happen. Secondly, most airlines have small headphones for kids and an activity pack. My child was just given an empty bag on the first leg and on the second leg, we had to ask for the headphones 3 times. Staff on the second leg were grumpy and clearly lacked any basic training when dealing with people. I kindly asked for a tea where the response I got was "wait for trolley" which was ready to start and 50 minutes later, no tea. I approached the staff and explained what happened, credit to him, he was good, apologised and offered tea. Thirdly, snacks.. most unreputable airlines have these.. don't expect anything but the standard food. They only have there 'savoury sticks'. To me, it seems like their snack purchaser were either duped or burnt their taste buds. They offered a really old pack of digestives sitting in the back of thier draws rarely opened for emergencies. Snacks and drinks requests are just a pure drain the cabin crews. This is a airline that puts profits over service. An airline that puts huge money into marketing their budgets but lacks the basic concept of exceptional customer service leads to more sustain business. On a positive note, the main food is pretty decent, but the lack of snacks is quite cringeworthy.I have seen how this airline is now on a downwards trajectory. BA, who I have flown with regularly, is miles ahead of Emirates in customer care, from my experience although their food is mediocre at best.Based on my experience, if you have a family do not fly with this airline. If you want grumpy staff, wait ages for tea, eat tasteless snack or no snacks and just a substandard experience pay for Emirates.The is a Jet Airways with a huge brand awareness. Don't be fooled, if you've booked with Emirates manage your expectations!
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