We have had a complaint since April 2024 and getting nowhere. Cannot speak to customer services directly you have to do every thing on line then wait 60 days. The reply you get appears to be a stock letter not dealing with what you have asked. If you phone they say do a on line complaint form so you go round in circles. Our holiday was ruined by Emirates and now the stress they are causing us is unbelievable.I would give them MINUS FIVE STARS if you have a problem they DO NOT want to know and blame someone else. We are in our 60s and never been treated so badly.
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