My experience of Emirates has been totally disappointing. It was our first time flying with them back In March. Going was great no problem we upgraded to business so spent a lot of money with them. However coming home we got caught up in the Dubai floods( I know that’s not their fault) but our flight should never have left Bangkok to go there! Our experience since coming home and filling out numerous complaints forms (dating back to April 21st ) regarding being stranded at 2 airports for hours , being diverted to Oman and having to stay there 1 night and then back to Dubai the next morning where we stood around for over 8 hours with no representatives to speak too! We had to navigate our own way to finding some where to stay for 2 nights before eventually being booked on a flight 3 days later than expected. We had no luggage the whole time and we still didn’t have it when we got back to Heathrow ( it arrived home 5 days later) our flight home was downgraded and have now asked for a refund twice ( still waiting)). I’ve had no real personal response from them! And feel like we keep getting fobbed off . This is honestly not on . It has stressed me out so much and wasted so much of my time. Nothing is still resolved 3 1/2 months later! 😡
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