It's been a while since I've been with Emirates again as I book airlines that are cheaper. It was amazing in the past but now I don't know what happened and everything is appalling. They were suddenly very strict with carry on luggage. My carry on luggage was weighed during check-in and then weighed again right before the boarding gate. It was very odd as I've never experienced this in all of my past flights. My layover was 10 hours but I was not informed that there is a service called "Dubai Connect" where they provide free hotel stays for layovers that are 10 hours or more. The catch is, you have to "request" 24 hours prior to your flight. I would have thought that this service is automatic, but it wasn't. How can even one know/request about this complimentary service if they don't inform you at all. Then the flight was delayed for 3 hours and one of my luggages got damaged and missing one wheel. The ticket was also expensive with only 25kg luggage allowance so I bought extra just for my luggage to be damaged. I had great experiences with Emirates growing up. It was the "top of the line airline" and it has now become "cheap". Thinking of totally not using the airline anymore. I'm so disappointed 😞
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