I would give 0 if I could.Paid £400 plus to sit together as three of us have medical needs and require people who know us to help. Allocated Economy but Upper Deck and it clearly stated this. We had seating plan in front of us. Thought it would be great experience for son.Seats changed 21st June (flight 24th). Not placed together. Did chat but they had no idea of plane configuration and tried to say we were wrong. Called midnight another person who had no clue but told us to apply for refund after flight. Tried to fill form in but no longer had tickets for ticket number Did chat and disconnected twice as apparently they can’t see when we are typing and didn’t wait ??!Third chat couldn’t find booking even though they were given:E mailDate time of flightPassengersBooking refSo 5 employees later and no further on.Flight was good but can’t risk things going wrong like this with the admin side and losing money so will use an alternative provider.
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