Our flight from Gatwick to Dubai on 11/04/24 was delayed over 2 hours due to an engine fault which resulted in our missing our onward flight to Mauritius. We had paid £112 for upgraded seats on that flight Emirates caused us to miss but they refuse to refund us by saying we accepted their terms and conditions as if we had a choice. So they prevented us from using the seats but it’s our fault! Our total holiday delay was 16 hours as the next flight out was 16 hours after the missed flight and we had no choice in the seats. As with most conglomerates Emirates make it as difficult as possible to contact them. Clearly we shall not be flying again with Emirates.
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