Customer service absolutely shocking. Emails are not answered and phone calls are a waste of time. During the bad weather in April we were late arriving from Hong Kong, the ground staff on arrival told us our connecting flight would wait for us -after a mad dash across Dubai airport - we were denied boarding even thou the flight was still there. So we had to go to the connections desk - omg 1 hour later we eventually got a new flight the same day but at first they wanted us to wait 3 days for a new flight without any mention of payment for a hotel - and this was business class !! To this day - 25 days later I still don’t have my bag. Will they take responsibility? No. All I’m told is to wait 😡
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