Travelled to Sri Lanka with Emirates and a catalogue of disasters followed:One of our party had boiling hot tea spilt in his lap and no formal recording of this was taken despite us askingNo transfer to meet us upon arrival Only one room booked at hotel upon arrivalProblems at hotel but these were sortedWe asked to move nearer the airport for one night - hotel willing to do it as it was same chain but emirates refusedDenied Booking.com is who they use for their travel agent arm of the companyThey have attempted to respond to my complaint but basically just responded with denials and no offer of any goodwill gesture.Cost me a fortune in calls to them whilst we were away.
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