We were caught up in the storms at Dubai and consequently missed our connecting flight on the way back from Sydney.Now you think Emirates with all their shiny new planes,the impressive airport and the very smart employees would be an airline that in this type of scenario you would feel comfortable in.This could not be further than the truth.From taking over 24 hours to get to our hotel(which we had to pay for),to the complete lack of duty of care by Emirates in looking after elderly people and families with young children,to the complete lack of customer care Emirates are a completely faceless organisation with absolutely no empathy for any of their customers.We endured a very stressful 3 days in Dubai trying to get a flight home, are out of pocket for additional expenses which Emirates are doing nothing about and then our bags were delayed on the way home. Please please anyone who reads this message do NOT give Emirates your business and fly with a proper airline. At least Robin Hood wore a mask.
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