Flew First Class from Dubai to Sydney, and on arrival in Sydney my lovely Bric's Capri suitcase was damaged beyond repair with a broken handle. I am still waiting for a refund over 4 months later, and after many wasted hours talking on the phone, sending photos, etc. I had to purchase a new case after waiting months. Many of my emails and customer service requests have simply gone unanswered. Dnata the baggage handlers got involved and at first I was hopeful they would get it sorted. They now say that Emirates will reach out to me -- a message they received in March. I am still waiting on that! First Class was very nice -- but these kinds of thing are the basics of customer service and no amount of fancy food and wine in the sky makes up for them. Very, very disappointed in Emirates.
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