Denied boarding at Gatwick 19 April. Gate staff clueless as to what to do. Said they could not tell my wife and I when we might fly. Told us to book a hotel and to keep receipt. We should phone Dubai to reschedule. No one answered phone on the Friday. Back to airport 0730 on 20th. Same hopeless responses. Eventually got through to Dubai. Three times disconnected. Told all flights full. They said they would book me on Cathay but never did. In the end we paid ourselves for new flights with Cathay. No communication from Emirates to say transit passengers would not be allowed to fly. Still no email or refund from Emirates. Then they cancelled our return ticket. Fifty minutes on chat to fix Awaiting refund. Absolutely a dreadful airline.
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