emirates.com

Emirates does not care about lost luggage

i like Emirates but this time it went very wrong. here my experience:Hello sorry it’s me again. I will write the full story again may be someone will help. I flew 2 May from Bangkok to Frankfurt via Dubai. Departure punctual arrival delayed because of bad weather in Dubai. I made the connection my luggage did not. During the flight a received an info from the cabin that 1 piece of luggage did not make it (I had 2 pieces) and it will be on the next flight arriving at 19:38 same day. In FRA I waited for my second suitcase until the last suitcase arrived about 90 minutes after landing. No suitcase. At the baggage inquiry I was told yes both pieces did not make it and they will come with the next flight at 19:38 EK47. That was on 02.05.On 03.05. I receive message that my luggage has been located. Multiple calls to the number provided were without useful information. On 04.05 multiple calls no info. I went on FB and MessengerOn 05.05 on Messenger Rahmy was helpful and I received a call from a Courier Service at 7 am confirming the my address for delivery. Same day at 12:42 I received an Emirates mail saying that my luggage has been located. At 12:45 I receive another mail saying the suitcases have been delivered and the case it closed. Today is the 6 May 11:42 and I still have no luggage. A call to Emirates this morning: it is with the courier and that means the case is closed for them. Which Courier they don’t know. May be he has a lot to deliver and I just should. It’s now 90 hours after the luggage landed in Frankfurt and it was not possible to deliver. Can you understand that I am more than angry 😡

Date of experience: May 02, 2024