emirates.com

The worst travel experience of our lives!!

The worst travel experience of our lives!!We recently took a trip to visit my son in Vietnam for the first time since he moved there last year.We had never flown long haul before but as Emirates had the best reputation for their customers we decided to book our flights with them. We flew from Glasgow-Dubai on 17th April. We already had a delayed flight going out there but was assured everything was fine. After getting to Dubai we were again assured before we got off the aircraft that our connecting flight would be waiting for us and just to head to Connections and they would point us in the right direction.What we walked in to was absolute chaos!!People sleeping on the floors, no queueing system and staff that quite frankly couldn’t care less!! We were in a so called queue, people pushing and shoving for over 20 hours before we could get a new boarding pass.Any available staff ignored us. One even laughed in someone’s face when they asked how much longer they would need to wait. There was absolutely no reassurance or information given to us.No food, no sleep, and when we finally made it to Hanoi nearly 3 days later we were so exhausted and shaken up that it made us anxious the whole holiday knowing we would have to make the return journey. My partner received his luggage 4 days into our holiday broken and missing a wheel (we have since had to throw it away) while I had to wait 7 days for mine.Our son was getting married on the 20th April and we made it with only a few hours to spare, also had to borrow clothes to attend which wasn’t ideal but we were just grateful to be there.Emirates seriously let themselves down with the mismanagement of the whole situation.We will never fly with them again and I certainly will never recommend them to anyone! It was an absolute disgrace!!

Date of experience: Apr 18, 2024