Currently on a supposed holiday of a lifetime, having flown with Emirates from London Stansted to Phuket via Dubai on 20/21 April. Emirates have still not supplied me with my lost baggage. I have more details that can help with its identification (as my husband supplied the lost luggage report after being without sleep for 48 hours while I searched for our connecting transfer outside the airport to make sure we didn't lose it). One email from Emirates on a no-reply email address. They have ended the web chat before it started because they are so busy apparently. Currently on hold to the only phone number supplied (charged at £2.10 a minute by my provider EE) and getting angrier and angrier at the appalling lack of service. How do I actually get to communicate the information that could help locate my baggage?!These things happen but why not provide an email address so that I can communicate information that might help?Utterly disgusted right now. Susan Ward (and Mark Buckmaster)
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