emirates.com

This was the WORST most INHUMANE…

This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at usFlights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight NO FOOD, WATER OR ACCOMODEATION was provided at all, and when I asked for a blanket to sleep on the floor I was laughed at. My reason for asking was I have very severe arthritis and my hips are fusing together so sleeping on a marble floor was very painful - this was not respected or taken seriously at all. There was another passenger with Type one Diabetes who was also accused of making diabetes up as the staff did not know what it was There has been no information or system in rebooking flights, Customers form Thursday onwards have been checked in, but all of the Tuesday and Wednesday passengers have been TOTALLY ignored and bullied into buying incredibly inflated new tickets The airport itself is chaos and a huge health and safety violation. Yesterday there were 35,000 passengers in the airport and only 2 members of staff on the help desk. Everyone received the same information which was totally useless and just sent everyone around in circles. the web chat kicked people out immediately and the phone lines were impossible to access, the ONLY people that managed to get through were those who requested that relatives they have in INDIA call to reshedule their flight So far we have had to spend 48 hours on the airport floor with no support, rude mocking staff and have had to fork out more money finding a hotel locally which emirates have expressed no intention to help with at all This is the WORST experience I have ever had with any airline, Ryan air was more comfortable and had much kinder and respectful staff We still have no idea at all about when our flight will be, according to Emirates they cant do anything because on their system we have already flown, which is absurd I understand that the rain was out of their control, but its been over 72 hours since the rain and their organisation and procedure to help guide us through it has been totally appalling I would avoid this airline at all costs, all they care about is money we cant even register a complaint or apply for a refund because our flight still hasn't happened so they wont let us register a complaint

Date of experience: Apr 17, 2024