After spending nearly £4K with PH Travel / Emirates on a holiday to Thailand, you would have thought our flights would have a little class, a little upgrade on EasyJet and Ryanair.You got to be joking, I will never ever fly with Emirates or use PH Travel again as between the pair of them, they caused our family significant inconvenience, our flight expectations were completely mismanaged and we are left feeling very dissatisfied.First, we had the inconvenience of our return home flights changing which resulted in us hanging around Dubai Airport for an additional 10 hours, losing half a day of our holiday with no compensation offered for sustenance.With a beer at £13.00 a pint, a black coffee at £5.00, a coke at £6.00 and a burger at £12.00 at the Airport then we are significantly out of pocket.On the flight from Heathrow to Dubai, we flew with Emirates and their on-flight Entertainment was free.On the flight from Dubai to Krabi, not only did not we fly with Emirates which we were completely unaware of, we flew with Fly Dubai who apparently is one of Emirates partners, did PH Travel or Emirates make us aware of this in advance? No, course they never.Why was this a problem? Well, there was a charge to use the on-flight Entertainment and for on board drinks which we never had on Emirates and where we were not told in advance.My fold out table was broken so I had to eat my meal on my lap (see photos) and apparently, mine was the 3rd different complaint of a broken table.Fly Dubai was such a small plane, on the return flight, trying to get access to the only two toilets on the plane was so difficult that people were queuing in the aisles and at the back where the food comes from, it was utter chaos, what a way to be treated by this airline.I have just reviewed my paperwork and it makes no mention that we would be flying with Fly Dubai so I feel that we as customers have had our expectations completely mis-managed and basically, we have been misinformed.The connecting Emirates flight back to the U.K. was just as bad as I sat in my seat only for the TV not to be working. I was moved to another seat and that TV did not work either.A TV is not everything, it is helpful when your flight has been pushed back to nearly 3AM and you struggle to sleep on a plane.You could not make it up, bear in mind, we paid £4K for this, Emirates should be a high quality airline, how wrong we were?The lack of care, consideration and customer service from Emirates has been appalling and I will ensure that my family will never fly with them again.We will also inform everyone we can, never to fly with them.Between PH Travel Ltd and Emirates, we have been passed from pillar to post over the last few months trying to get satisfaction for complaints each one has said it’s the other’s responsibility, the Civil Aviation Authority are also not interested in hearing about our complaints, (They are a joke) all of them are shambolic and for the money we paid and the time this has cost us then this is totally unacceptable, rubbish value for money and I feel ripped off.What are they going to do about this? That’s right….Nothing!I will warn you all out there, never fly with Emirates, the value for money is appalling and quite frankly they don’t care about you as customers and there are much better airlines to fly to South East Asia with.REPEAT - Choose any other airline but Emirates - Absolutely appalling!Finally, as for PH Travel Ltd? What support and customer care did they provide??? Nothing!!As for those incompetents at the CAA who are not interested in customer complaints.. well…My next steps will be to contact Trading Standards and the Consumer Watchdog.However- I will say that the Emirates Flight Attendants/ Stewardess and people on the ground at all Airports were superb, very efficient, friendly and nothing was too much trouble for them.
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