Horrible experience, the flight was mainly ok, but my luggage was delayed by more than 24h.I was promised a compensation of £50 that I never got.Chased via chat (they have been useless) over the phone (again useless) , they say the only way is via email.I raised complaint waited 30 working days, nothing, chased again, still nothing, appalling service will never use them again.Even a simple request for a certificate of delayed baggage that is needed by my travel insurance was never sent even if requested multiple times.I don't know how it's possible to have such non existent customer service, but I see I am not the only one having a similar experience.Bad bad bad
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