Our baggage was received in a damage condition on the Emirates flight. We complained soon after de boarding the flight at Dubai and raised a complaint. They told they have registered the complaint, But after returning from Dubai, we realised that the complaint was not lodged and we could not get any help regarding the baggage damage. The Customer Care does not have any details and are unable to help. Also I got a false acknowledgement number which is of no use to follow up the complaint.
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