Our BKK-DBX flight was delayed for 18 hours and as a result we missed our DBX-WAW connecting flight. We were offered a long flight with one more transfer DBX-LJU - WAW no longer on Emirates and FlyDubai on budget airlines where the standard was far below expectations ( no food or drink we paid for... sorry, water was given/ if you wanted you would have to pay extra!!!). Unfortunately, because of Emirates we also missed the next transfer and instead of 16 hours our journey lasted over 60 hours. The worst thing is that the Emirates hotline showed no interest in our problems. We personally had to nervously look for connections to WAW. I filed a complaint, but Emirates did not respond. They awarded bonus miles instead, but I never want to use Emirates again.It is certainly not a premium airline which shows absolutely no interest to problems of their passengers and to their misconduct.I feel robbed. If I had been focused on low price, not taking service / comfort / time of journey, I would have chosen some different airline paying less. Yet, I paid much, much more and I got absolutely long journey, poor service,absolute disrespect from Emirates hotline, and no refund......OK, they gave me worthless bonus milesNever again am I going to fly with Emirates..... budget airlines seem to be a better option with lower prices
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