Travelled with elder parents. Being a silver member proud chose Emirates rather other airlines but BIG MISTAKE...Booked wheelchair. Please check flight no Ek539 to ek15. No wheelchair. Father is medical patient can't walk and you are making him walk all the way to the ground floor security. My father did try and shorten breath and had to sit.. The airport assistant said airport policy must walk to ground floor to security!! Are you serious. Why than book wheelchair?You are taking wheel chair passengers whose flight at 10/11am. Our flight 7.40am dept. So please who should be prioritised?There is no allocation for wheelchair based on passengers who need to reach their gates. It's I will take this person and rest walk and if they can't just put them on a chair and bye bye..My mother 76 years old and I started running around asking for help until Maharba not even your staff said goto that person far there he may assist..When we met the gentleman he was shocked as to why we were still here as flight gate closes in 35 mins. So called ahead to inform about us..7.30am we made the gate. Father high blood pressure, I am a heart patient so running from C to A is not good!!Emirates very very disappointed...... Need serious thoughts about your wheelchair allocation.
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