We've just returned from our holiday to Vietnam.We pre-purchased our seats 12 months ago because my wife suffers from a medical condition and need seats with leg room. 12 hours before departure we checked in online to see our seats had been changed and we were at opposite ends if the plane.We contacted customer service and tried to get seats that were at least together and were told to reclaim the money we paid for our original seats.We arrived back a month ago and this still ongoing without a refund even though we have complained and filled every form they've asked us to.First I complained about the lack of notice we were given, 24 hours. They said they don't have a computer program that tells customers if their seat is changed.Then I complained that my wife had such an uncomfortable 7.5 hour flight because of her medical condition in a seat that wasn't suitable and not the same type as the one we purchased to be shot down and told it was.Then I filled the two separate forms out for the refund of our seats for them to be rejected because of the incorrect ticket numbers Emirates customer service had themselves told us to put on the forms! I've jyst filled both forms out again to get an email to say it'll be 15 working days, three weeks, to get our refund for a problem we didn't create! Almost two months! Unbelievable.I onced claimed money back from British Airways fir a cancelled flight and that literally took 5 minutesvand got my refund within a couple of days.My impression of Emirates is they have zero empathy for their customers and try to make ut as difficult as possible to claim refunds in the hope you'll give up.Not how I'd expected to be treated by an airline ranked 4th best in the world!By all means book your flight with Emirates. It was a good experience but just hope nothing goes wrong because their customer service is shocking!!
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