Awful. I would not recommend anyone with a family to fly with this airline. Not one flight assistant helped us for the duration of the flight. We were completely ignored , even when requesting water to make the babies bottles. I would call for assistance numerous times and no one would come out to help. One of my twins wouldn't settle at the beginning of the flight and wouldn't stop crying. One of the flight attenders rudley told me to go to the other side as I was causing a distress for all the other passengers around me. I felt very victimised and disrespected. Every time one of my twins dropped a toy on the floor we were given filthy looks and the toys were rudely thrown back at us. We felt very discriminated because people were under the assumption that we were a lesbian couple with twin boys. Which is definitely not the case. We both married with husbands. That being said, no matter what sexual orientation one is, there should be no tolerance against discrimination. I am aware that the flight attendants cannot help with luggage but we had absolutely no assistance in at least holding the babies while getting our luggage in the overhead. This happened on all of our flights. There is a particular flight attendant on the second flight to Cape Town with blonde hair who made our trip very uncomfortable. She was calling her co-worker laughing and discussing us over the phone and in the kitchen and gave us dirty looks for the entire flight. I unfortunately didn't get her name but surely that is not acceptable and I would like to report her. Emirates lost my pram which caused a huge amount of stress when arriving in London. I was not able to get through customs because I had no capacticy to carry 2 screaming babies and all my luggage so I basically sat in the middle of the airport crying my eyes out because I did not know what to do. Even after begging for help, not one person from emirates(ground staff) would assist. No one took responsibility for losing my pram and causing such a huge inconvenience. Eventually I was told that they found my pram, which was left in Dubai and I should wait another 4 hours until it gets delivered. Of which I responded absolutely not. By this time we had been travelling over 19 hours and were extremely exhausted. The bassinets provided were disgusting. Not even my dog would sleep in that. Overall this was the most awful, stressful experience of my life. My mental health has been affected immensely and I now have no courage to ever fly with my family again. I have had to go to the doctor for a prescription for depression and anxiety medication because of the trauma I have been caused by this.
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