Terrible airline to deal with when it comes to cancellations within 24 hours for US citizens/residents. Unlike most airlines, which you can call and cancel with an agent or cancel via their website, Emirates is banking on you making mistakes when filling out their form which will not be processed until a week later. I have been unfortunately scammed by emirates when cancelling my reservation with my ticket and my 2 year old daughter ticket. I called Emirates to cancel and was directed to fill their form. As anticipated by them, my lack of experience using their form, I fell right into their trap, and when I thought I was cancelling the entire reservation, Lo and behold, I missed the tiny + sign to add a second ticket # for my 2 year old. Emirates ran with that and did not cancel my 2 year old ticket at the same time as my ticket. Someone please explain how is this allowed to leave a 2 year old ticket active without the adult companion ??? When I inquired about it I received a response ( 1 week after cancellation), I was told that since I requested the cancellation for her ticket later, they would apply the ticket cancellation terms based on a cancellation request made 1 week after purchase. This is daylight robbery and a nightmarish customer service. I have opened a case with DOT and if anyone found themselves in my shoes, make sure to report it to DOT to keep this airline on their toes!
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