My elderly (78 & 68), non-tech parents travelled on Emirates. Check-in is fully automated now and they only wanted passengers to queue up to use the machines. This included carrying luggage onto the scales. My family and I went to send them off.When I asked to accompany my parents to the machine (literally on the other side of a rope) so I could help load the luggage, the staff refused to allow it. They essentially implied that my parents should do it by themselves.There were FOUR staff members who were all just standing in a circle gossiping amongst themselves while my parents struggled with both the luggage and the machines. In the end, I disregarded the staff and popped over to the other side of the rope to help them. The staff were too busy gossiping to notice I had gone over to help anyway.Why does Emirates even have staff when they do absolutely nothing at the check-in? Unprofessional and a waste of time, space and money. The job is not exactly rocket science.Next time, I would just travel with BA. It might be a bit more expensive but you get what you pay for I guess - well trained staff who want to do their job.
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