Terrible customer service from Eslam. I will be in touch again tomorrow, and hope that it will be better and resolved. Booked our entire trip's flights through the Emirates website from Bali to London. We paid the extra money to have this security and felt confident with a smooth trip home.Our first short flight, they booked with their partner company, Jetstar followed by 2 long Emirates flights. This first flight has been delayed and I was looking for some reassurance that if we miss our connecting flight due to the tight turnaround they would assist. They continued for an hour to say that the flight has not been delayed as they have not been updated, so they cannot do anything. Jetstar (reminder, their partner company) I had on another chat, was happy to talk to them if they contact them on our behalf. As they booked the flight, they were unable to speak with us directly. Seemed an easy fix - WRONG - Emirates will not contact the airline or help in any way. They say they do not contact Jetstar, which is bizarre as all over the website it is advertising 'Jetstar - Asia Partnership'. Partners are meant to communicate? A quick call could have sorted everything.The Customer Service was full of templates just being copy and pasted. It was absolutely appalling. Eslam was not listening to any of my concerns or helping in any way at all. They could of at least PRETENDED to have some sort of care. To finish it off, they refused to send the transcript and told me to 'screenshot it' before ending the chat abruptly. Really upset with the service. Praying it will be resolved soon. I expected better, but looking at the recent reviews, it seems that Emirates have gone massively downhill with their customer care. My advice is to listen to your customers and DO BETTER.
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