Worst service from an airline. Ground staff in Dubai inconsiderate and only want to make money despite the luggage was going on the same airplane. Embarrassed me and my family by making us chuck all our personal items out and carry it too the gates despite having a baby with us. Supervisor on site was lying regarding the ticket desk not being opened. Trying to charge over £500 for additional luggage despite online charges where a fraction of the price and closing it 4 hours prior to the flight. This is not how treat your customers no matter what class they travel. Need to train your staff on how to have compassion and not rip people off. I was happy to pay for extra baggage but trying to charge a full ticket price. This will be my final flight with your airlines and I will make sure everyone knows that this is not how to treat a customer and their family members.
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