I had flown many times Emirates and was indeed a frequent flyer gold with them. Since the pandemic I have not travelled as much with them, I thought they would be as good, but terrible customer service. For this Xmas trip from Paris to Sydney via Dubai they have lost my luggage. No response, no update on tracker I've been calling 3 x a day for IR compensation, no answer. The person on the phone said the bag hadn't been loaded either in Paris or Dubai.... Extremely poor service.Having been on 4k plus flights with numerous airlines, I've never had my luggage lost. I will be taking matters further with Emirates.
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