Travelled business class on emirates and paid for baggage services couple of days back from Dubai to London (Gatwick). We have lost baggage and haven’t heard anything from them as yet. The suitcases were priority transfer and still managed to lose it. The support team are not helpful and have asked us to check at the Airport to learn more about the same. They keep promising that the airport staff will contact shortly but never heard back from them as yet! Very disappointed.
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