The worst experience with emirates airline customer service! Never believe they are one of the top 3 airline company! I’ve purchased a ticket on 11Nov’23 with my credit card and partial miles. 2FA done and transaction was successful from both bank and emirates app. I even received a confirmation email to it with a notification that my miles were deducted. I even checked my trip with booking reference found in my app. So what more can I expect from this and how can this be a failure after all? I randomly checked and found out my booking was not processed after weeks and I called the bank and they said if 2FA confirmed, it is the airline app side issue that did not process my payment to proceed it. I did twice (2nd time was about a week ago), it never went through. I only realized after a week so today I called up the customer service and they blamed me that I should have contacted them asap if not processed but how would I know it was not successful after I saw “thank you for booking…” on the app at the end and my trip found in my app? They now tell me that I should rebook again with the current rate which is way more expensive than I initially processed a few weeks ago. Such a disappointment that NO ONE even senior management who called me did not address my concern and never even check their own system error but only asked me to book again if I want it. I doubt their professionalism as top airline company.
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