Disgraceful is the nicest thing I can say about the customer service. They “Lost” my bag for 4 days!! Claiming it’s not their fault because another passenger took my bag, they didn’t “lose” it?! Well that may be the case but taking 4 days to recover my bag IS YOUR FAULT and RESPONSABILiTY!!You have full details of Every person on your flight. Names, phone numbers, email, address and still you did not or more accurately could not be bothered enough to trace and recover my bag and left me wearing the same clothes and unable to enjoy my holiday because any respectable bar, restaurant, club would not let me in wearing shorts and t-shirt!! And then refuse me any compensation claiming it's not your fault, when it damn well is! you are very capable of tracing your passenger and recovering my bag in 12hrs not 4 days! And now you refuse to respond directly with me and force me to communicate through a portal, where you say you will respond in 30! days. 60 days later and i am still not being treated like a customer should. just take my money and give me the finger!! So its come to this!! Do i have your attention now?!
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