I am a customer who until now enjoyed flying emirates. We have had great experiences and fond memories. One phone call can change all that. A simple ask such as me not knowing my miles were being transferred to a family account and now needing them for travel next week is very simple. I did not expect the attitude from the customer service personnel, the inability to rectify a simple issue. I have sacrificed hours of time to fly through Dubai due to enjoying Emirates. You have just proven a loyal customer means nothing to you.
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