In May my flight from Bangkok airport to Dubai was delayed for 6 hours causing me to miss my connecting flight to Gatwick.I had paid for my seat which now was taken by someone else and by the time I landed back in England I was 12 hours late. I am self-employed and due to the delay I missed a days work and having to explain to my customers the reason why.I complained to Emirates via their website and received a reply offering me 40000 sky miles as compensation, when I checked out what sky miles was, I was not best pleased with the offer they put forward as I had lost more income than the sky miles was worth.After refusing the offer, I emailed them 2 further times without any reply.I emailed for again on 16th September and stated that if I didn't hear from them within 30 days with a better offer I would be seeking legal advice.over 3 weeks later I got a reply saying "Thank you for your email dated 6th October, but our offer stands and will not be improved."I now have decided that I will never fly with Emirates again.Their attitude towards their customers is shocking, replying to emails only when they think that legal action will be set against them and then getting the date of the email wrong.A truly disgraceful company.
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