emirates.com

Never will I fly with emirates again

Rude staff, delays, dirty airplanes, terrible food. I booked the flights after seeing emirates looked nice on tv. After we got lots of donations I upgraded us to premium seating. Once I got the tickets I noticed it was only for 1/4 of the flights. This certainly was not clear when booking. I called them and a rude lady told me it was clear and would not help me with anything. It was over £1500 for the upgrade which with virgin is the usual cost for 10 hour flight both ways. I then emailed in and got the same attitude. In the end I asked to pay to upgrade my flights and never heard back to me. Got to the airport and the flights delayed due to it needing extra cleaning, the staff seemed to find it runny and kept whispering to each other and laughing when people were complaining. The staff on the plane were just as smug. Got toThe 2nd part of the flight. More delays. This time it was an old airplane, tatty seats, the food was like prison food. The entertainment system was old and dull and I could not see anything. I asked to move seat, I was told no. I got offered 1 drink the whole flight. Since then I complained. I got an email asked for my phone number and I got a phone call very apologetic. The man offered me an upgrade to business class for £400 to say sorry and said it’s to cover the taxes. So I paid it, as soon as I did he hung up and blocked me. I was scammed. I know that’s my fault but when I notified emirates they didn’t care one bit the guy just said we need old not do that. I said I don’t want to fly back on your planes I want a partial refund to change airline. They said no but we will upgrade you for £7000. They are just horrible, they are rude, they are NOT what they pretend to be. I am making a blog with photos and I will go into further detail. Thanks for ruining her last holiday.

Date of experience: Oct 06, 2023