The customer service is badMy family and I had a horrible experience flying the Emirates to and from Dubai.On this flight, my allocated seat had a broken tray. I complained to the staff, and they told me they would sort it out. However, after multiple attempts, no one assisted me. This meant that I could not eat my dinner at all.On our way back from Dubai, due to a bad communication between the Emirates medical team and their staff at the airport, We had spent over 12 hours at Dubai International Airport with no provision or somewhere to sleep and the only form of compensation received was a food voucher. The mental trauma that Emirates inflicted on my family is beyond words. Also, I had to pay £1700 to book a different airline for myself and my 15 years old daughter back to the UK.Now, it's over a month since I made an official complaint and till now I have not received any reply. Should I add that?This was the most traumatic experience I have ever had at an airport.
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