Having travelled with Emirates several times before it is sad to see a once brilliant airline slowly decline. When I first few with them, they were excellent. I have just returned from another holiday to Dubai and flew from Heathrow. We travelled to Heathrow from Scotland as we were looking for a better standard of plane. Sadly this was not the case.We flew out Premium Economy for the first time. It was not worth it. As we were late taking off they were serving a roast chicken dinner at midnight and breakfast two hours later. There was no amenity kit and the chairs while roomy, the new feet rests just didnt work great. Mine kept "dropping" down. My mothers couldnt get down. We spoke to other passengers who were there and they agreed it was just not worth the price paid. Just stick to economy. It was also nothing like the TV adverts.Returning home we flew business class. I was pretty disgusted. It was an old plane which they are "tarted" up. The lights in the toilets didnt work. The outside lights showing if the toilets were occupied didnt work. The toilets were dirty and smelly. Food was prepared right beside the toilets with no screen or anything. 4 toilets right next door to the kitchen. Disgusting. The seats were smaller than the premium economy ones. Tiny! Lie flat didnt really happen - it was so tight and my feet were crushed in the box where feet were supposed to go and im only 5:8. As for the table in the seat. Unless you were a size 0, it was going to be difficult to get the tray out. What a silly way to put a table. Even my 11 year old son could hardly get it out. Once I did, the table dipped to the back so my soup was spilled as soon as it was put down. Again, there was no amenity kits - nothing. Even the staff were complaining that the plane was pretty rubbish. How emirates can justify charging for luxury conditions in these circumstances is beyond me. I can understand if it was lovely chairs as I have had before but there was hardly that. This means that some people are paying the same price for luxury and some are sitting squashed up and uncomfortable. As usual; when I spoke to emirates about this they have not offered any compensation apart from some air miles. Emirates when I first flew with them were wonderful. Staff took your coat and hung it up, they were right over with a glass of champage or juice and paper. and the food was delicious. You felt extremely spoilt. Whatever they are doing now - it just doesnt work plus they seem to be getting more and more expensive.
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