Flight was overbooked and despite paying extra money for our seats, we were first told we were being put on standby for the flight the next day. When I said this was not acceptable as other people who had been behind us in the queue were being given seats. They agreed to put us on the flight but had given our seats to other passengers so we had to sit in a 4 seat block in the middle of the plane, no apology... Just told to put in a claim for refund when we returned. We had been in the queue for two hours, thirsty and tired and we're then to get straight to boarding gates as boarding had started... No time to go to duty free. We went through to boarding lounge and sat there for another 45 minutes before boarding commenced. The service and food was poor, I am vegetarian and hummus which I don't like figured heavily in all my meals.I have put in a claim for refund and have had response regarding my seat but not my husbands so put in one form for each person if this happens to you. I have been advised it will be 15 working days before I will receive my refund.I have never felt so disappointed in an airline in my life, I don't think I will ever fly Emirates again
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