I was a loyal customer of Emirates and I used to have high expectations towards this airline, as it provided me excellent service. However, recently my experience was extremely negative, to the point where I will not be flying with this airline the next time I travel.My flight was cancelled due to severe weather conditions. I have tried to rebook the flights but no one replied to my message. The second attempt was to request for a refund, again, I did not receive a reply. This kind of service is unacceptable and very inconsiderate.The customer service is appalling, they do not care about customers when things go wrong. There is no customer support whatsoever.The food on the plane was inedible, just to note I’m not a picky eater. The seats were extremely uncomfortable and dirty, so was the toilet. The flights were not cheap so to receive this kind of service is truly disappointing and infuriating. Just simply take my advice do not fly with this airline or you will regret it.
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