I have only ever had wonderful experiences flying with Emirates but recently I booked a flight for my father through an agent. Trying to change the flight date has been a nightmare. The agent claims that Emirates won't give them 'permission' and when I contacted Emirates (via phone) they said the change could only be done through the agent. I have sent emails copying the airline and agent (with photographic evidence of the communication) to which I have had NO response. I have sent a message via their Instagram - NO response. I am very surprised and disappointed by this lack of customer service from Emirates and feel I have given them plenty opportunity to assist me, to no avail.
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