Paid >$5000 to fly with Emirates for a holiday that ended up in disaster.We booked a flight from BNE to DUB, but the first leg of the flight was with Qantas on 8/7/23 (QF51) to Singapore. We had an overnight transit and checked in at the Transer C desk to make sure our suitcases get transferred over to Emirates as advised by a Qantas staff in BNE. We checked before our flight on 9/7/23 (EK405) morning to Dubai at the same desk to make sure our suitcases were with Emirates and on their way with us. We were advisedthat BOTH were with Emirates. However, when we arrived in Dublin 9/7/23 (EK163) night, my suitcase never turned up, while my husband's did. Today is Day 27 and they are "still tracing it".That suitcase has five weeks' worth of clothes, supplements, and skincare products. I am in a foreign country without basic necessities and I had to spend money on things I didn't plan on. Most of the stuffs I have in there are not able to be purchased here. My holiday has become a disaster because of this mess 🤬Up to this day, no one has contacted me to give me ANY update on their search. I keep having to chase them up via emails, live chats, and phone calls.People at the call centre are hopeless and clueless. They give different information every time I speak to them. First they told me it was never transferred to them by Qantas in Singapore, then it was checked-in but never made it on the plane to Dubai, and then they said they are waiting for Singapore and Qantas to respond to their emails and that they can only communicate via emails because there is no contact number. Any escalation made will require at least 8 business hours for a response, which I never received, even until today 🙄I wrote complaints on their websites and their response was just an email to say they will get back to me within 30 days 🤣I also have not received, or even been offered, any compensation for the items I had to purchase because of this incident.What kind of customer service is this?It would have been nicer to at least get daily/regular updates about this issue. Why am I doing all the work when it's their fault that my suitcase didn't make it to my destination? 🙄
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