Having booked a holiday for our family in the hope that it would help my wife find some solace after unexpectedly losing both her parents in the space of 9 months. Emirates managed to get us to Malaysia but then caused us to miss the short flight to Langkawi by giving us false information, instructing that we had to collect our luggage at Kuala Lumpur as it was a domestic flight (This wasn't even with their their airline). Needless to say the luggage wasn't on the carousel as it had gone straight through. We missed the final connection and were instructed by Emirates that because it was classed as 1 ticket, it would be considered a 'No show 'and to stick the Knife in, all our return flights would be cancelled. My wife broke down in tears at this point. Emirates have stated that they don't concur with my account of events but will not elaborate on which part of my accurate and truthful statement and have ignored my last 2 emails along with a request to make contact by their own customer service department .
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