CONFUSING FREE SERVICE- BE AWAREI am pretty upset. I booked my tickets with Qantas. On my way back I selected a qantas flight operated by Emirates with a long layover. I was aware that Emirates offers a free layover hotel night if the layover is longer than 8 hours. So, I selected it and paid for it. I qualified for all the criterias (long layover, no other Emirates options...) including the fact that I booked via Qantas as per the Terms and Conditions stipulated in their website, Dubai connect T&C.As stated in the T&C: "Both your inbound and outbound flights to and from Dubai must be an Emirates flight (marketed by Qantas or Emirates) or a Qantas flight (marketed by Emirates or Qantas)."But now that I want to book the free hotel night, I got the feedback: "'. On reading the last line on the terms and conditions, you see the statement says "The ticket must be issued on an Emirates (176) document." This is the base of the reason for denying the service. How can I even know what is the 176 document??? how unfair and confusing is that for customers? Now the only option left is to book a US$150 night at the airport. Super disappointed and I will not book with them in the future.
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