Terrible customer experience. I had a flight Bali to Lisbon. A couple of days before departure I got an email with an offer for a business upgrade. I purchased the upgrade, but got the confirmation email and immediately realized the upgrade price was only for one leg to Dubai. I called them immediately within 5 minutes of making the purchase of their promotion email telling them I assumed it was for my flight to Lisbon..... not just half my flight. They refused and would not refund. Sooooo misleading. I never booked a ticket to Dubai - I only booked a ticket to Lisbon so was not expecting them to email me with a flight offer for half my flight. So annoying they were so rude and wouldn't help, within 5 minutes of making the purchase. After experiencing their customer service, I will never fly with this RUDE team again.
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