We flew with Emirates Airline to Tokyo via Dubai. The aircraft was an A380, plenty of legroom in Economy, however the aircraft was very cold. Food was average, cabin service was extremely poor. Following take-off it was nearly two hours into the flight before the cabin crew came round offering a drinks service and food, totally, in the end our son resorted to using the call button to summon a cabin crew member to ask for some refreshment. At Dubai we changed aircraft to a Boeing 777-300 ER, leg room was not bad, cabin service was poor, The aircraft was comfortable enough. However upon arrival at Tokyo Haneda Airport we sat in the aircraft the captain was unable to dock the aircraft for nearly 25 minutes due to the Emirates gate being occupied by another aircraft, this obviously meant we were late getting out of the airport to meet our taxi driver to our hotel. We did not arrive at our hotel until 00.30hrs. The return flight out of Tokyo to Heathrow via Dubai was not much better, average food, clean aircraft and very poor cabin service, once again the aircraft was very cold. The flight from Tokyo to Dubai was on a Boeing 777-300 ER. The flight from Dubai to London Heathrow was dreadful, most of the passengers sat wrapped in blankets and coats because the aircraft was so cold, my request to have the heat turned up in the cabin was ignored. Food once again was average and cabin service marginally better, probably because our son had been tweeting the hell out of the shoddy service on all flights and had already reviewed the flights using the onboard review service, as we had already done. On arrival at Heathrow we had another 25 minute wait whilst an aircraft occupying the Emirates space departed. I will never fly Emirates again. Absolutely terrible airline.
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