emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Complete lack of care and empathy

You would think that for the extra money you would be getting a better service, which is sadly not the case.Had several issues come up whilst travelling with Emirates, but the thing that stands out more than anything is their complete lack of care. Sadly, they cannot be a company that prides themselves on their wellbeing, and caring for their customers, as their staff sat and watched me have a panic attack from their service desk. I was almost lying on the floor, crying and hyperventilating (I was travelling solo which ended up being very overwhelming as a young girl). I had been speaking to them previously, and they saw me in this situtation and did nothing to help. When i managed to come round slightly and go and try speak to one of their agents to ask for help, I was told to 'stop crying it wont help'.I would never ever ever want anyone to experience what i experienced, so take it from me, do not fly with Emirates.

1
Date of experience: Apr 19, 2023

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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