We booked a flight to the Maldives on Wednesday 31st May through our operator (Tui). We had the choice of Qatar or Emirates. We chose Emirates because I was a Gold member. We logged into the Emirates app (showing I was Gold) and updated the trip details with our API. The following morning (1st June) I received an email from Emirates stating I was now Silver status !!When I checked in Online the system showed me as Gold . I was not wanting Gold status to start again, just to be honoured over this trip as it is our wedding anniversary. I think it was very suspicious of Emirates to downgrade me the minute we checked in.I checked in for me and my wife, and our boarding cards showed Gold status for me on tbe App boarding pass. It is our wedding anniversary so it was handy we can both use the lounges. I checked my boarding cards on the 2nd June, and it now showed that I was Silver. That is really poor on behalf of Emirates.I made an official cim0laint, they questioned that my pass showed Gold, even though I had the evidence of a screenshot, and said they would be in touch before we boarded on the 3rd June. Suffice to say, they didn't, we could not get access to the lounge at Manchester, and quite frankly nobody at Emirates cared, we just got "it is the system that allocates etc".Next time Qatar & Etihad, all the way...... shocking customer loyalty, quick to take money & sell extras, appalling when you complain. Seriously think twice before committing to this company, especially when their are excellent competitors *eg Qatar) available
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