emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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MT94
Emirates takes advantage of cancer patient

I would give all zeroes if possible. I purchased 2 non-refundable tickets to celebrate my 50th birthday in August. Unfortunately, I was diagnosed with cancer less than a month from purchasing. I am never sick and cancer doesn't run in my family. Upon contacting Emirates for a full refund, I was advised to submit the request online. Upon doing so, I was issued a refund of only $200 of my $12,300 paid. I was never offered to use the tickets at a later date. When I reached out requesting to use the tickets at a later date, I was advised no because the tickets were refunded. I reached out to Mastercard for assistance and still nothing although their site states they will assist if a cardholder gets a critical illness. I will never fly Emirates again and would advise all to beware.

1
Date of experience: May 26, 2023

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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